Our Refund Policy

Rafeeq Agent is a subscription-based software service. Because it is a digital product, some usage cannot be returned once it has been consumed. This policy sets out a fair and clear approach to refunds. It applies together with our Terms of Service.

You can request a refund within 7 days of your first purchase if you have not heavily used the service. This gives new customers time to try the platform and decide if it fits their business.

Refunds are not guaranteed once you have consumed usage or services that have a real cost to deliver. This includes:

• AI usage that has already been processed.
• Connected account usage across your channels.
• Voice or video minutes that have been used.
• Setup work that has been carried out.
• Custom implementation work that has been delivered.

Setup fees are non-refundable once onboarding or implementation work has started. This work involves real time and effort from our team, so it cannot be returned once it has begun.

Subscription renewals are generally non-refundable, unless a refund is required by law or approved on a case by case basis. To avoid being billed for a renewal, please cancel before your next billing date.

You can cancel anytime to avoid future billing. When you cancel, your plan stays active until the end of the current billing period and will not renew after that. Cancelling is the best way to make sure you are not charged again.

Refund requests should be sent to info@rafeeqagent.com. To help us process your request quickly, please include:

• Your account email.
• Your workspace name.
• The reason for your request.
• Your order ID, if available.

Approved refunds are processed back to the original payment method used at checkout. Depending on your bank or card provider, it may take a few business days for the refund to appear on your statement.

Lemon Squeezy may process refunds as merchant of record and may issue refunds where required for fraud, disputes, or chargeback prevention. This helps keep payments safe for both you and us.

If you have any questions about this policy or a specific charge, please contact us at info@rafeeqagent.com.