How we handle your data

Rafeeq Agent ("we", "us", or "our") provides AI conversation automation software for businesses. This Privacy Policy describes how we collect, use, and protect information when you use our platform. It applies to our website, dashboard, and the services we provide.

For a plain-language overview of our security practices, you can also read our Privacy & Security Overview.

We collect information that you provide and information that is created when you use the Service. The main categories are described below.

Account information

When you sign up, we collect details such as your name, email address, password, and basic profile information needed to create and secure your account.

Business and workspace information

We collect information about your business and workspace, such as your business name, settings, team members, and the configuration of your AI agents.

Connected channel data

When you connect a channel such as WhatsApp, Instagram, LinkedIn, or website chat, we receive the data needed to send and receive messages on that channel, including account identifiers and connection details.

Conversation data

We process the messages that flow through your connected channels so the Service can read incoming messages and generate replies. This may include text, attachments, and voice notes that are part of a conversation.

Lead and customer data

The Service captures lead and customer details from conversations, such as names, phone numbers, and notes, so you can manage and follow up with your contacts.

Uploaded knowledge base files and website URLs

You may upload files or provide website URLs to build a knowledge base. We process this content so the AI can answer questions using your own information.

Calendar and booking data (if enabled)

If you connect a calendar such as Google Calendar, we process the data needed to check availability and create bookings, only when this feature is enabled by you.

Payment and billing data handled by Lemon Squeezy

Payments are handled by our merchant of record, Lemon Squeezy. Your full card details are processed by Lemon Squeezy and their payment partners, not stored by us. We may receive limited billing information such as your plan, order ID, and payment status.

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Generate AI replies and automate your conversations.
• Capture leads and organize your customer data.
• Secure accounts, prevent abuse, and troubleshoot problems.
• Communicate with you about your account, billing, and support.
• Improve and develop features of the platform.

Rafeeq Agent may process customer conversations from connected platforms only to provide the service. We do not sell your data.

The Service uses AI to read incoming messages and generate replies and suggestions. To do this, relevant conversation content and knowledge base information may be sent to trusted AI providers for processing. This processing happens only to deliver the features you have enabled.

We rely on trusted third parties to run the platform. We share only the data needed for each provider to perform its function.

These providers process data on our behalf under their own terms and security practices. We do not control how connected platforms such as WhatsApp, Instagram, or LinkedIn handle data on their own systems.

We keep your data for as long as your account is active and for as long as needed to provide the Service. We may keep some information longer where required to meet legal, accounting, or security obligations. When data is no longer needed, we take steps to delete or anonymize it.

You can ask us to delete your account data. To make a request, contact us at info@rafeeqagent.com. We will process your request within a reasonable time, subject to any legal obligations to retain certain records.

We use technical and organizational measures to protect your data, including access controls, workspace isolation, hashed credentials, webhook validation, and encrypted connections. No system can be completely secure, but we work to protect your information and to respond quickly if an issue arises.

Our providers may process data in different countries. Where data is processed outside your country, we aim to apply appropriate safeguards so it remains protected. By using the Service, you understand that your data may be processed in the locations where we and our providers operate.

Depending on where you live, you may have rights over your personal data, such as the right to access, correct, delete, or export it, and the right to object to certain processing. To exercise these rights, contact us by email and we will respond as required by applicable law.

The Service is built for businesses and is not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

If you have questions about this Privacy Policy or how we handle your data, please contact us at info@rafeeqagent.com.